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Instructional Videos

Vendnet's extensive video library provides step-by-step instructions on how to complete a wide range of simple tasks from changing a motor to setting up your new vendor for the first time. For further assistance, please contact our service department at 1-800-833-4411. We are available Monday through Friday from 8am - 5pm CST. Please have your model and serial number available when you call.

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SERIAL NUMBER LOCATIONSERIAL NUMBER LOCATION MACHINE RECEIVING AND SETUPMACHINE RECEIVING AND SETUP ELECTRICAL SERVICE CONTINUITY CHECK AND PLUG-INELECTRICAL SERVICE CONTINUITY CHECK AND PLUG-IN
PRODUCT LOADINGPRODUCT LOADING SETTING PRICESSETTING PRICES CONFIGURATION AND PRODUCT CHANGESCONFIGURATION AND PRODUCT CHANGES
TROUBLESHOOTING-COMMONTROUBLESHOOTING-COMMON PROGRAMMINGPROGRAMMING PREVENTATIVE MAINTENANCEPREVENTATIVE MAINTENANCE
Model Specific By Product Category
GLASS FRONT VENDORS (Ambient/refrigerated/frozen)GLASS FRONT VENDORS (Ambient/refrigerated/frozen) COMBINATION VENDORSCOMBINATION VENDORS COLD DRINK CAN AND BOTTLE VENDORSCOLD DRINK CAN AND BOTTLE VENDORS
COFFEE AND HOT BEVERAGE VENDORSCOFFEE AND HOT BEVERAGE VENDORS LOCKER SYSTEMSLOCKER SYSTEMS PAYMENT SYSTEMSPAYMENT SYSTEMS
REFRIGERATION SYSTEMSREFRIGERATION SYSTEMS USER IDENTIFICATION (ID) SYSTEMSUSER IDENTIFICATION (ID) SYSTEMS DELIVERY SENSOR SYSTEMSDELIVERY SENSOR SYSTEMS
USER INTERFACE SYSTEMSUSER INTERFACE SYSTEMS KITS AND ACCESSORIESKITS AND ACCESSORIES
  • SERIAL NUMBER LOCATION



  • MACHINE RECEIVING AND SETUP - COMMON


  • PROGRAMMING

    • CONTROLLER
      • GVC1 Controller
        • SERVICE MODE - How to enter service mode to program your machine.
        • KEYPAD USE FOR PROGRAMMING - How to use the keypad for programming functions.
        • TUBE FILL/ DISPENSE COINS - How to use controller to fill and dispense coins from your coin acceptor.
        • MOTOR COUNT - How to perform a motor count.
        • OPTIONS
          • FORCE VEND - How to set the machine to force the customer to complete a purchase once they have deposited money of any form.
          • BILL ESCROW - How to set the machine to allow the last bill accepted to be returned provided the bill acceptor is capable of such a feature.
          • MULTI VEND - How to set the machine to allow the customer to purchase more than one product if enough credit has been deposited.
          • FREE VEND - How to set the whole machine to Free Vend.
          • FAST CHANGE - How to set your machine to give change immediately after the customers makes a selection.
          • OPTICAL VEND - Optical Sensor Control Options - How to designate product items or rows that are monitored for product delivery by an optical sensor.
          • IVEND® CYCLE - How the iVend sensor system operates.
          • POINT OF SALE MESSAGE (POS) OFF/ON - How to turn OFF (or ON) the default scrolling display message.
          • TEMPERATURE SENSOR SETPOINT - How to adjust if need to a different temperature set point.
          • DROP SENSOR SENSITIVITY - How to adjust drop sensor sensitivity.
        • CONFIGURATION
          • SPACE TO SALES (STS) - How to set can and bottle machines to use two column motors to run under one selection number as well as setting of selections to run a Combi.
          • TIME/DATE - How to sets the time and date for timed operations
          • HEALTH SAFETY (HS) - How to specify the operating region within the machine to meet health safety requirements.
          • ADVANCED CONFIGURATIONS
            • BEEP ENABLE - How to enable audible beep when keys are pressed.
            • OPTICS DISABLES - How to disable the optical vend sensor for a single item or row if a product is too slim or small to be effectively detected by the sensor.
            • MOTOR TYPE - How to check and set motor type between 2 wire and 3 wire after a control board replacement.
            • PASSWORD - How to change the password for accessing advanced settings.
            • SET DEFAULTS - How to reset machine settings to factory defaults.
            • TEMP - How to set machine to allow the board to electronically control the refrigeration system
          • PRICING
          • ACCOUNTING - How to display the total sales value and total vend count for the entire machine, by row or by item.
          • ADVANCED OPTIONS
            • DISCOUNT - How to set machine (controller) to charge a different price for selections at different times or on different days
            • FREE VEND RATE - How to set the rate at which the machine will vend a free item for promotion purposes.
            • EXACT CHANGE -  How to set the amount of coins left in coin mechanism when "Use Exact Change" light comes on.
            • UNCONDITIONAL ACCEPTANCE - How to set the unconditional acceptance value. All coins or bills equal to or less than this set value will be accepted even if the changer cannot return an equal amount of change.
            • MAX CHANGE - How to set the maximum change limit to prevent change from being returned to the customer until the amount of credit has been reduced to a value less than or equal to the programmed maximum change limit.
            • SHUTDOWN - How to shut down a range of selections or the entire machine based on four (4) time-of-day intervals.
            • ENERGY SAVINGS - How to set a refrigerated machine to run at a higher than normal temperature during programmable periods and programmable days of the week.
          • TEST VEND - How to test vend individual and all motors.
          • DIAGNOSTIC - How to perform a self-diagnostics check and display results.
            • TEST RELAY - How to test the operation of the individual relay lines 1 through 6.
            • LOG - How to download a log for service engineering service technicians.
            • COIN REJECT RATE - How to view the percentage of coins that have been rejected by the coin mechanism.
            • BILL REJECT RATE - How to view the percentage of bills rejected by the validator.
            • IVEND® ALIGNED - How to display when iVend® delivery sensors are in alignment.
        • GVC2 Controller
          • SERVICE MODE - How to enter service mode to program your machine.
          • KEYPAD USE FOR PROGRAMMING - How to use the keypad for programming functions.
          • TUBE FILL / DISPENSE COINS - How to use controller to fill and dispense coins from your coin acceptor.
          • MOTOR COUNT- How to perform a motor count.
          • OPTIONS AND FEATURES
            • FORCE VEND - How to set the machine to force the customer to complete a purchase once they have deposited money of any form.
            • BILL ESCROW - How to set the machine to allow the last bill accepted to be returned provided the bill acceptor is capable of such a feature.
            • MULTI VEND - How to set the machine to allow the customer to purchase more than one product if enough credit has been deposited.
            • FREE VEND - How to set the whole machine to Free Vend.
            • FAST CHANGE - How to set your machine to give change immediately after the customers makes a selection.
            • OPTICAL VEND - Optical Sensor Control Options - How to designate product items or rows that are monitored for product delivery by an optical sensor
            • IVEND® CYCLE - How the iVend sensor system operates.
            • POINT OF SALE MESSAGE (POS) OFF/ON - How to turn OFF (or ON) the default scrolling display message.
            • SETPOINT - How to adjust if need to a different temperature set point.
            • KEYPAD BACKLIGHT - How to change the brightness level of the keypad backlight.
            • DROP SENSOR SENSITIVITY - How to adjust the Drop Sensor sensitivity.
          • CONFIGURATION
            • ALL- How to set entire machine to Snack, Can, or Bottle
            • ROW - How to designate rows that contain cans, bottles or snack.
            • ITEM - How to designating items that will contain cans, bottles.
            • LANGUAGE - How to change to choose a specific language in which sales mode messages are displayed.
            • AUTO-REINSTATE
            • SPACE TO SALES (STS) - How to set can and bottle machines to use two column motors to run under one selection number as well as setting of selections to run a Combi.
            • CUSTOM STS
            • TIME/DATE - How to sets the time and date for timed operations
            • HEALTH SAFETY (HS) - How to specify the operating region within the machine to meet health safety requirements.
            • ADVANCED CONFIG
              • BEEP ENABLE - How to enable audible beep when keys are pressed.
              • OPTICS DISABLES
              • MOTOR TYPE - How to check and set motor type between 2 wire and 3 wire after a control board replacement.
              • TALKER
              • PASSWORD - How to change the password for accessing advanced settings.
              • SET DEFAULTS
              • REFRIGERATION
              • SELECTION STYLE
              • OPEN DOOR MOTOR HOMING
              • ELEVATOR ENABLE
              • AUTOMATED DELIVERY BOX ENABLE
              • TOUCH COMM
              • AUTO SERVICE
          • PRICING
            • ALL
            • ROW
            • ITEM
            • COUPON
            • TOKEN
            • COMBO
          • ACCOUNTING
            • ACCOUNTING “ALL”
            • ACCOUNTING BY ROW
            • ACCOUNTING BY ITEM
            • HISTORICAL CYCLE ELEVATOR
            • RESETTABLE CYCLE ELEVATOR
            • HISTORICAL LIFT
            • RESETTABLE LIFT
            • SHORT DEX
          • ADVANCED OPTIONS
            • DISCOUNT
            • PROMO VEND
            • VEND RATE
            • EXACT CHANGE
            • EXACT CHANGE ALT RULE
            • UNCONDITIONAL ACCEPTANCE
            • MAX CHANGE
            • PROGRAMMABLE POS MESSAGE
            • SHUTDOWN
            • ENERGY SAVINGS
            • INACTIVITY MODE
            • MOTOR PAIRING
          • TEST MOTOR
          • TEST ALL MOTORS
          • DIAGNOSTICS MENU
            • DIAGNOSTIC TEST
            • TEST RELAY
            • LOG
            • COIN REJECT RATE
            • BILL REJECT RATE
            • IVEND ALIGNED
            • ADVANCED DIAGNOSTICS
            • REFRIG LOG
            • DAQ LOG
            • STS LOG
            • HEALTH SAFETY TEST
            • DROP SENSOR BIAS
            • LIFT DEBUG
            • STATE DEBUG
            • DOOR MENU
            • DOOR ALERT
            • MOTOR HOMING
            • ON DOOR
            • REFRIGERATION MENU
            • MANUAL DEFROST
            • TEMPERATURE LOG
            • EVENT LOG
            • PERIPHERALS
            • ELEVATOR
            • ELEVATOR BOARD SOFTWARE
            • NUMBER OF TRAYS
            • BAFFLE OPEN/CLOSED
            • AUTO-DOOR MOTOR
            • DELIVERY LIFT TEST
            • LIFT OPTICS ALIGN
          • CUSTOMER MESSAGES
          • ERROR CODE MESSAGES
          • ELEVATOR TROUBLESHOOTING
        • GVC Programming Tool Use - How to upload new machine programming using the GVC tool.
          • FLEX Controller
            • SERVICE MODE
          • Vendnovation Controller
    • CONFIGURATION AND PRODUCT CHANGES

      • COIL / SPIRAL SIZING AND SELECTION FOR PRODUCTS - How to properly size and select coils for the products you are vending.
      • TRAYS / SHELVES
        • Tray Removal - How to remove a tray from machine.
        • Motor and Coil Removal
          • Plastic Trays - How to remove motors and coils from plastic trays for product changes or service
          • Steel Trays - How to remove motors and coils from steel trays for product changes or service
        • Separating Coil from Coil Retainers
          • How to separate coils from coil retainers for coil changes.
        • Tray Selection Changes
          • Plastic Trays - How to configure plastic tray selections for wider or narrower products.
          • Steel Trays - How to configure steel tray selections for wider or narrower products.
        • Tray Vertical Spacing Changes - How to change tray vertical spacing to accommodate larger products.
        • Product Riser Installation - How to install product risers to help vendibility of product packages.

      • CAN/BOTTLE TRAY
        • Can/Bottle Tray Removal - How to remove and install a can/bottle tray.
        • Product Riser Installation - How to install can/bottle risers to assist in product vendibility.
      • TRAY VERTICAL SPACING CHANGES - How to change tray vertical spacing to accommodate larger products.
      • HIGH CAPACITY CAN TRAY (HCCT)
        • Removal / Installation - How to remove a high capacity can tray.
  • GENERAL MAINTENANCE

    • General Interior and Exterior Surface Cleaning - How to clean and maintain the exterior and interior of your machine.
    • Lexan Window Cleaning - High Security/Outdoor Models

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